Gecko Jewellery is the proud winner of the UK Jewellery Awards “Supplier of the Year” 2015. As a jewellery supplier, Gecko offers you the best customer service in the industry. The most comprehensive “one-stop-shop” around with products that are absolutely right for the current market. In fact, we’re pretty sure we give the best the industry has to offer. How come we’re so confident?
More about Gecko Jewellery
Gecko Jewellery is a leading UK jewellery supplier with an enviable reputation for consistent excellence in customer service and innovation in product and brand development.
Outstanding customer service and support
Gecko Jewellery is entirely focused on delivering what the retailer most needs from their suppliers; speedy and efficient service.
Our dedicated office-based customer service representatives, mostly from a retail background, consistently meet their targets of answering the phone in under three rings. They happily assist with queries and offer support, responding to customers requests and questions the same day they’re received.
The distribution team unfailingly despatch all UK orders received before the advertised time of 2pm for delivery by lunchtime the following working day. In reality, the majority of orders received by 4pm are delivered the next working day too, thanks to the entire Gecko staff being multi-skilled and on board with the company’s philosophy, “Why put off ‘til tomorrow what you can do today”.
Through the use of IT errors are avoided – key personnel are alerted when an order is delayed or progressing slowly through the system and orders are barcode scanned ‘supermarket style’, to ensure each and every item ordered by a customer is present and correct.
Investment in technology, tight procedures and an in-house Assay Office also means that stock is in the right place at the right time resulting in 95% of our 3,500 product lines in stock and ready for immediate despatch throughout the year.
A team of six area sales representatives cover the UK and the Republic of Ireland. They give customers advance previews of up-coming launches, offer advice on best-selling lines and assist the retailer in maximising sales. Through weekly reports suggestions are fed back to the company directors and managers. These views and ideas are valued by the management team and form the basis of continual improvement to customer service.
Comments from customers are incredibly positive, with Gecko’s service frequently being used as a benchmark, much to the annoyance of our competitors! Our consistent service and unfailing ‘nothing is too much trouble’ attitude makes Gecko one of the industry’s most highly regarded suppliers.
Excellence and innovation in design and manufacturing
Gecko Jewellery’s designers are amongst the very best in the industry. Ideally located in the heart of London’s highly influential fashion scene, they have the upper hand when it comes to responding to trends from all areas of design.
With Gecko Jewellery’s design knowledge and the manufacturers’ expertise in coming up with new, more effective methods of production they continue to push the boundaries of design whilst keeping their commercial edge. Gecko have a reputation for designs that are fresh, exciting and affordable.
Commitment to new product lines
Gecko Jewellery prides itself on an ability to embrace new projects, however large or small. Gecko’s seven jewellery collections are refreshed at least twice a year and new brands are launched regularly to extend the product offering, making Gecko Jewellery a one-stop supplier for many retailers.
This can mean developing an entirely new style of jewellery, as in the case of Fiorelli Fashion Jewellery. The portfolio of work is constantly growing and diversifying to attract interest from a greater variety of retailers as jewellery is sold by a widening type of retailer.
Marketing of product
Gecko Jewellery understands the importance of branding and produces high quality catalogues that are unique for every collection.
As jewellery styles change with the season’s trends, the identity of each brand remains cohesive through the clever use of colour, images and model shots. The aim is to help the retailer understand the jewellery trends and how they relate to general fashion trends.
All catalogues are available without prices, therefore allowing the end consumer to view the collections. In addition to this mini consumer catalogues are produced for some ranges to assist the retailer in encouraging their customers to return to the store and make further purchases.
Packaging and point-of-sale are designed to match the theme of each catalogue & collection and have become increasingly popular as a means of developing brand awareness.
Gecko Jewellery works very hard to be a frustration-free, efficient, friendly, innovative trading experience for its many, many satisfied customers.